USA & Canada Online Quick Payment Taxes & Fees Shipping Returns Intl
Print the order form and Fax or Mail it in!
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How can I buy materials from Super Duper®?  You can order four ways!
  • Online - www.superduperinc.com (Fastest Method!)
  • Telephone - 1-800-277-8737
  • Fax - 1-800-978-7379
  • Mail - P.O. Box 24997, Greenville, SC 29616
When can I order?  Anytime, 24 hours a day, 7 days a week, 365 days a year!
When I call, will a real person answer the telephone?  Yes! We have toll-free, personal service at all times.
What if I need some help obtaining information on a product?   Our FAQs may answer many of your questions. Plus, our Customer Helpers and Masters Level Editors will be happy to assist you.
How do I order online?  Simply find the product you want using the Search Engine or Product Search Indexes. Enter the quantity you want to buy in the "Quantity" box. Click "ADD to CART" to add the product to your shopping cart. If you would like to continue shopping, click "Continue Shopping." To review your cart, click "Shopping Cart" at the top right of the screen.
When you finish, review your order, make any necessary changes, and submit your order by clicking "Checkout."
You will receive your shipment within 5-7 business days (10-14 business days for Alaska, Canada, and Hawaii).
Please note that we are unable to send online orders by Next Day or Second Day service. If you need rush service on your order, call us at 1-800-277-8737 between our business hours of 8:30 AM - 5:00 PM EST Monday to Friday. You pay only the actual shipping cost for any expedited order.
Is there a minimum dollar amount for my purchase?  Yes. There is a $20 minimum per order.
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I already know what I want to order. Can I place a Quick Order with you? Yes, just use the Quick Order Form and follow the directions.
How may I pay for my order?  When making an online purchase, you may pay by credit card (Visa, MasterCard, American Express, or Discover), debit card, and/or gift card. For orders by mail, you may pay by personal check or money order. Canadian and international customers pay in U.S. funds.
Can you bill me for my order?  Individual customers must pay for their order in advance. We will send an invoice to schools, hospitals, and/or business customers. A purchase order must have an official purchase order number and an authorized signature (the person responsible for paying the bills). If you are a first time business customer, we may require credit information prior to processing your order. For faster processing, you can fax the purchase order to us. All personal orders must be paid in check, money order, or credit card.
Can I place my purchase order over the telephone?  Yes, but we need a signed copy of every purchase order. Please fax a copy of the PO to 1-800-978-7379, email it to customerhelp@superduperinc.com, or mail the original PO to us. To avoid duplication, if you fax, email, or place the order on the website, do not send us the original.
Do you bill individual customers?  No.
How do I place my purchase order online?  Here's how: Schools, school districts, hospitals, and businesses can now submit purchase orders to Super Duper ONLINE!
1. SIGN IN or CREATE YOUR ACCOUNT.
2. Choose the items you wish to purchase and add them to your Shopping Cart.
3. At CHECKOUT, click "Check Out with Signed Purchase Order."
4. Enter your Purchase Order Number in the top box and upload a copy of your Official Signed
    Purchase Order in the second box.
5. Click "Continue" and proceed to Checkout.
Does Super Duper® ever share my personal information?  No, never!
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Do U.S. customers have to pay state sales taxes?  Yes. Customers residing in South Carolina, North Carolina, South Dakota, and Indiana must pay sales taxes. (More states are requiring us to collect sales tax, so this list may increase.)
What if my school or business is exempt from sales tax?  Just fax or send us a copy of your sales tax exemption certificate, and we will not collect the tax.
What about Canadian customers?  All Canadian customers pay 5% GST tax and 6% customer/brokerage fees ($12 min - $75 max). Residents of Nova Scotia, Newfoundland, and New Brunswick pay 14% total (the additional 8% is HST tax).
  • All Canadian customers pay 6% of their merchandise total as customs and brokerage fees ($12 min. - $75 max).
Do Canadian customers pay any other charges?  Not to Super Duper®. FedEx Ground will deliver your package directly to your home or school. You will NOT be required to clear your goods through customs, or pay any additional fees prior to the arrival of your package! Please remit payment in U.S. funds.

Canadian customers receiving their package via the USPS are still required to pay the associated custom brokerage fees and taxes. However, this payment must be made to the receiving post offices in U.S. funds, NOT to Super Duper®.
Why doesn't Super Duper® put Canadian pricing on its products?  We believe our Canadian friends should only pay the actual exchange rate at the time of their order.
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Do U.S. and Canadian customers get FREE shipping?  Yes, regular delivery service is FREE with a $20 minimum order! However, the standard FREE shipping applies only to the contiguous United States, Alaska, Hawaii, Puerto Rico, and Canada.
Do I still get FREE shipping if I live in Alaska or Hawaii?  Yes. With a $20 minimum order, customers in Alaska and Hawaii receive free shipping, too. However, should you choose a specialty courier, you will be responsible for shipping costs.
How long will it take me to receive my order?  It usually takes 5-7 business days for orders to reach U.S. customers and 10-14 business days for them to arrive in Alaska, Hawaii, or Canadian locations. Please note that all shipments to an APO or FPO may take 6 to 8 weeks. All shipments to Puerto Rico may take 15 to 20 business days.
What if I need to receive my order faster?  Just tell us. We can ship your order by next day or second day delivery. You pay only the actual charges for this expedited service.
If my order is late, can you track it down for me?  Yes. If you haven't received your order within normal delivery time, email us, and we will track it down for you in a jiffy.
Do you ship to a street location or a P.O. Box?  We ship to street locations because our shippers only deliver to street addresses. We also track your order with our shipper. If we send your order to a P.O. Box, we have no way of tracking it if the Post Office loses it.
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What if I want to return a product?  You may return any product in good condition that doesn't meet your needs within 90 days of purchase (except opened tests, test forms, oral-motor products, and software). We will give you a speedy exchange or full refund. We will replace open software with an exact copy, only if the software is defective.
Click here to download the return form. Adobe® Reader® is required to view and print this form. Click here to download Adobe® Reader®. For your convenience, return labels are included on this form. Send return form and items to:
Returns Department
Super Duper® Publications
5201 Pelham Road
Greenville, SC 29615
We recommend you choose a shipping method that allows you to track the order, just in case we don't receive it.
How can I order products if I live outside the USA?   You can order four ways!
1. Online - www.superduperinc.com (Fastest Method!)
2. International telephone - 001-864-288-3536
3. International fax - 001-864-288-3880
4. Mail - P.O. Box 24997, Greenville, SC 29616
How much does shipping cost?  You pay actual shipping charges and brokerage/custom fees. These vary depending upon your location and the order weight/size. If you give us your email address, we will get your approval for these charges prior to sending the order.
To track your order more efficiently, we ship via FedEx. Since FedEx guarantees delivery, we will replace items if they are lost or damaged. Once we process your order, you may expect delivery within 7-10 business days. If you choose other shipping options through the Post Office we cannot track or replace your order if it is lost.
Are additional taxes and duties included in the price of my order?  We do not collect duties and taxes for orders delivered to countries outside of the U.S. and Canada. Some countries impose additional duties and taxes when packages cross their borders. It is not possible for us to estimate these extra charges. Please check your local laws.
Do you accept PayPal for international orders?  No. Super Duper does not currently ship PayPal orders outside the United States and Canada.
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