Phone: (800) 277-8737
(864) 288-3536
FAX: (800) 978-7379
(864) 288-3380
Int. Ph.
Int. Fax		 001-864-288-3536
001-864-288-3380

  

Super Duper® Publications
  P.O. Box 24997
  Greenville, SC 29616 USA
 
Ordering FAQs
Ordering (US and Canada)
Payment
Taxes and Fees
 
Shipping
 
Returns
 
International Ordering
 
Product Previews
 
Submission of Product Ideas
 
Conferences
Product FAQs
   
   
   
Thinking Publications FAQs
General Questions FAQs
Product FAQs

Ordering (US and Canada)
Click here to print an order form.
Q:

How can I buy materials from Super Duper®? You may order four ways!
  1.   By telephone (1-800-277-8737),
2.   Fax (1-800-978-7379),
3.   Online (www.superduperinc.com)
4.   By mail (PO Box 24997, Greenville, SC, 29616).
Q: When can I order?
Anytime, 24 hours a day, 7 days a week, 365 days a year!
Q: When I call, will a real person answer the telephone?
Yes! We have toll-free personal service all the time.
Q: What if I need some help obtaining information on a product?
Our customer service representatives will be happy to assist you.
If you need additional help, one of our staff SLPs/Editors will gladly help you.
       
Payment     
Q:

How may I pay for my order?  
You may pay by credit card (Visa, Master Card, American Express or Discover) or debit card. For orders by mail, you may also pay by personal check or money order. Canadian customers pay in US funds.
Q:
Can you bill me for my order?  
We can send an invoice when your school, school district, hospital or business places the order using an authorized purchase order. An authorized purchase order must have an official purchase order number and an authorized signature (the person responsible for paying the bills). If you are a first time business customer, we may require credit information prior to processing your order.
Q:
Should I place my purchase order over the telephone?  No need for that. Just fax us a copy of the purchase order or mail us the original. To avoid duplication, if you fax the order, you do not need to send us the original.
Q:
Do you bill individual customers for purchase orders?  No.
Q:
Does Super Duper® ever share my personal information?  No, never!
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Taxes and Fees
Q: Do US customers have to pay state sales tax? Yes, customers residing in South Carolina, North Carolina, South Dakota, and Indiana must pay sales tax. (More states are requiring us to collect sales tax, so this list may increase.)
Q: What if my school or business is exempt from sales tax? Just fax or send us a copy of your sales tax exemption certificate and we will not collect the tax.
Q: What about Canadian customers?  
1. All Canadian customers pay 5% GST tax. Residents of Nova Scotia, New Foundland and New Brunswick pay 13% total (the additional 8% is HST tax).
2. All Canadian customers pay 5% of their merchandise total as customs and brokerage fees ($8 Minimum - $50 Maximum).
Q:

Do Canadian customers pay any other charges?  No. Fed Ex Ground will deliver your package directly to your home or school.You will NOT be required to customs clear your goods, or pay any additional fees prior to the arrival of your package! Please remit payment in U.S. funds!

Q: Why doesn't Super Duper® put Canadian pricing on its products? We believe our Canadian friends should only pay the actual exchange rate at the time of their order. Unlike some companies, we do not charge excessively high Canadian prices that are far greater than the actual exchange rate. This saves our Canadian customers money!
 

Shipping         
Q: Do US and Canadian customers get
FREE SHIPPING on every order all the time?
Yes, for all regular delivery service!
Q: How long will it take me to receive my order? Just a few days. We ship the vast majority of orders the day we receive them. Then, it usually takes 3-5 business days for orders to reach US customers and 5-7 business days for them to arrive at Canadian locations.
Q: What if I need to receive my order faster? Just tell us. We can ship your order by next day or second day delivery. You pay only the actual charge for this expedited service.
Q: If my order is late, can you track it down for me? Yes. If you haven't received your order within normal delivery time, give us a call or e-mail us and we will track it down for you in a jiffy.
Q: Do you ship to a street location or a PO Box? We prefer to ship to a street location because our shippers only deliver to street addresses. We can also track your order. If we send your order to a PO Box, we have no way of tracking it if the post office loses it.
 
Returns
Q:

What if I want to return a product? You may return any product in good condition that doesn't meet your needs within 90 days of the invoice (except opened tests and test forms). We will give you a speedy exchange or full refund. Within 90 days of the invoice, we will replace open software with an exact copy, only if the software is defective.

Click here to download the return form. Adobe® Acrobat® Reader® is required to view and print this form. Click here to download Acrobat® Reader®. For your convenience, return labels are included on this form. Send return form and items to:

    Returns Department
Super Duper® Publications
5201 Pelham Road
Greenville, SC 29615
  We recommend you choose a shipping method that allows you to trace the order, just in case we don't receive it.
 
International Ordering
Q:

How can I order products if I live outside the US? Use any of the ordering methods listed below.

1. By Telephone - Our international telephone number is 001-864-288-3536.
2 Fax - Our international Fax number is 001-864-288-3380.
3. Online - (www.superduperinc.com)
4. By mail - (PO Box 24997, Greenville, SC, 29616).
      Online orders process the fastest. If you give us your e-mail address, we can get your quick approval of all shipping charges.
Q:

What do I pay for shipping?
You pay actual shipping charges and brokerage/custom fees. These vary depending upon your location and the order weight/size. We always get your approval for these charges prior to sending the order.

In order to track your order and get it to you quickly, we send your order by FedEx. If FedEx loses your order we will replace it.

If you prefer, we can send your order by International Mail. If you choose this option, however, we can not track it and we will not replace it for you if it is lost by the Postal Service.
Q:

Are additional taxes and duties included in the price of my order?
We do not collect duties and taxes for orders delivered to countries outside of the United States and Canada. Some countries impose additional duties and taxes when packages cross their borders. It is not possible for us to estimate these extra charges. Please check the laws of your country regarding receiving products by mail.

 
 
Product Previews
Q: How can I preview products before I order them? If you and ten or more of your fellow professionals are getting together for a convention or in-service meeting, we will be happy to send you FREE a sample of our latest products. Just e-mail us or give us a call and we'll set you up. We pick up the cost of shipping both ways. Click Here For More Info
Q: Can we preview tests and software prior to purchasing? We offer a free preview of our new assessment, the Clinical Assessment of Articulation and Phonology® (CAAP®). We will even come to your hometown and explain it to you. For other assessments and all other software, we offer detailed information on our website. For more information, give us a call and we will help you. Click Here For More Info
 
Submission of Product Ideas
Q: How do I submit an idea for product publication? You may click "New Author Search" and follow the simple instructions. A thorough FAQ page dedicated solely to product submissions is located there to answer any of your questions.
 
Conferences
Q: When are you going to be in my area for a conference?
 Click on "Conferences" to find out if and when we'll be in your area.
Q: What if I want Super Duper® to come to a conference?  Please fax or
e-mail the information to our Customer Service Department and we'll try to make arrangements to be there.
© Super Duper® Publications. All rights reserved.