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Click here to print an order form. |
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Ordering (USA and Canada) |
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Returns |
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International Ordering |
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Ordering on the Web |
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Ordering (US and Canada) |
| Q: |
How can I buy materials from Super Duper®?
You may order four ways!
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1. By telephone (1-800-277-8737),
2. Fax (1-800-978-7379),
3. Online (www.superduperinc.com)
4. By mail (PO Box 24997, Greenville, SC, 29616). |
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When can I order?
Anytime, 24 hours a day, 7 days a week, 365 days a year! |
| Q: |
When I call, will a real person answer the telephone?
Yes! We have toll-free
personal service all the time. |
| Q: |
What if I need some help obtaining information on a product?
Our customer service
representatives will be happy to assist you. If you need additional help, one of our staff
SLPs/Editors will gladly help you.
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| Returns |
| Q: |
What
if I want to return a product? You may return any product
in good condition that doesn't meet your needs within 90 days of the invoice (except opened tests and test
forms). We will give you a speedy exchange or full
refund. Within 90 days of the invoice, we will replace open software with an exact copy, only if the software is defective.
Click here to download the return form. Adobe® Acrobat® Reader® is required to view and print this form. Click here to download Acrobat® Reader®. For your convenience, return labels are included on this form. Send return form and items to: |
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Returns
Department
Super Duper® Publications
5201 Pelham Road
Greenville, SC 29615 |
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We
recommend you choose a shipping method that allows you to trace the
order, just in case we don't receive it. |
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| International
Ordering |
| Q: |
How
can I order products if I live outside the US?
Use any
of the ordering methods listed below.
| 1. |
By
Telephone - Our international telephone number is
001-864-288-3536. |
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Fax - Our international Fax number is 001-864-288-3380. |
| 3. |
Online
- (www.superduperinc.com) |
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By
mail - (PO Box 24997, Greenville, SC, 29616). |
| Online
orders process the fastest. If you give us your e-mail address,
we can get your quick approval of all shipping charges. |
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What do I pay for shipping?
You pay actual shipping charges and brokerage/custom fees. These vary depending upon your location and the order weight/size. We always get your approval for these charges prior to sending the order.
In order to track your order and get it to you quickly, we send your order by FedEx. If FedEx loses your order we will replace it.
If you prefer, we can send your order by International Mail. If you choose this option, however, we can not track it and we will not replace it for you if it is lost by the Postal Service.
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Are additional taxes and duties included in the price of my order?
We do not collect duties and taxes for orders delivered to countries outside of the United States and Canada. Some countries impose additional duties and taxes when packages cross their borders. It is not possible for us to estimate these extra charges. Please check the laws of your country regarding receiving products by mail.
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Order
On The Web:
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Simply
find the product you want using the search engine or
indexes. Enter the quantity desired in the "Quantity"
box. Click the "BUY" button
to add the product to your shopping cart. A "Shopping
Cart Contents" box will then appear on your screen.
If you would like to continue shopping, scroll down
and click "Continue Shopping".
You may review your shopping cart contents at any time
by clicking on "View Your Order" at the top
of the screen.
When
you are finished choosing your products, review your
order and make any necessary changes. Submit
your order by clicking on the "Purchase" button.
After ordering, you'll
receive your shipment within 5-7 business days.
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