Super Duper, Inc. and its affiliates, have created this privacy statement to demonstrate our firm commitment to protecting our customers' personal information. We respect the privacy of our customers and take precautions to ensure any information submitted to us via our website or via email is handled appropriately. Information collected is used to assist in the processing of orders and other internal business operations. Super Duper may share information collected with its affiliated companies, however, Super Duper does not sell email addresses to third parties.
Super Duper uses "Cookie" technology to control the addition and deletion of items in a user's shopping cart and to provide the user with a better overall web experience. Cookies simply store alpha-numeric information to control the flow of data. Personal information (such as a user's identity or credit card information) is NOT stored in a cookie format and cannot be accessed by "peeking" at a user's cookies.
Those who communicate with and supply us with contact information may receive future email, direct mail, or telephone communications. If you do not wish to receive correspondence, you can send us an email with a request to be removed from our mailing list.
How We Gather & Use Your Personal Information and Content
During your communications with us, we use various methods of gathering your personal information to help ensure that your shopping experience is as efficient and accommodating as possible.
When you interact with us, we employ various methods to gather your personal information, all with the aim of ensuring your shopping experience is as efficient and accommodating as possible. We collect information such as your name, billing and shipping addresses, phone number, email address, credit card information, and certain demographic information. When you create an online account with us, we also request a password to ensure secure access.
All sharing of Content is done at your own risk. Please keep in mind that if you disclose personal information when posting reviews, this information may become publicly available. You understand and acknowledge that even after removal, copies of such Content may remain viewable in cached and archived pages, or if other users have copied or stored the Content that you have submitted.
When you access linked websites, you understand that we do not control the content and are not responsible for the privacy practices of such sites. We suggest that you carefully review the privacy policies of each site you visit. Also, this policy does not cover the information practices of any third-party websites linked to our site. Such other sites may send their own cookies and/or web beacons to users, collect data, or gather, store, use, and/or disclose personal information.
We share website usage information about visitors to our website who have received a targeted promotional campaign with reputable third parties (such as Google or Meta) to target future campaigns and upgrade visitor information used in reporting statistics. For this purpose, we and our third-party advertising company note some of the pages you visit on our website through the use of pixel tags (also called clear gifs).
How We Use Your Information
We utilize the information we receive in order to:
- Send catalogs you have requested and mailings that may be of interest to you, provided you have not requested otherwise
- Send exclusive email and SMS offers of new product announcements and special promotions, provided you have not opted out of receiving these notifications
- Process and track your orders
- Send order and shipping confirmation emails
- Tailor your experience at our site, presenting content customized to your interests
Changing Your Email & Mailing Preferences
If you currently receive communications from us, it is because you have notified us of your desire to receive these mailings, because you have recently requested products or services from us, or because you have provided information to a third party affiliated with us. If you prefer not to receive catalogs, email offers, or other communications from us, you can terminate these mailings at any time. (Please note: Because your request may take several days to become effective and we plan our catalog and email mailings in advance, you may receive a catalog or email messages immediately after your termination request.)
If you no longer wish to receive catalogs or mailings from us, call 1-800-277-8737, send us an email, or send your mailing label to:
c/o Customer Helpers
Super Duper, Inc.
5201 Pelham Road
Greenville, SC 29615
If you no longer wish to receive email offers, visit our Account Info page to modify your preferences. You may also click on the "Unsubscribe" link at the bottom of any of our emails.
Note: Your selection will apply only to the current corresponding email address. Please allow up to 90 days for any changes in address status. Future mailings may still be sent to alternate email addresses you may have supplied to us. Also, you may still receive confirmation and/or tracking emails if you place an order on our website.
Making Corrections & Updates to Your Account Information
You have the following options for changing and modifying information previously provided:
- Update your information in My Account.
- Call one of our Customer Helpers at 1-800-277-8737.
- Send us an email
Protecting Children's Privacy
Super Duper is a general audience website. Super Duper products, although intended for use by children, are available for adult purchase only. Persons under 18 are not permitted to purchase products from Super Duper nor submit information stored by Super Duper for action (i.e. catalog requests, Click-2-Win!, and contact forms). Persons under 18 are required to use the site under the supervision of a legal guardian.
In compliance with the Children's Online Privacy Protection Act of 1998 (COPPA), Super Duper does not knowingly collect and store personal information from anyone under the age of 13. Private information identified as being gathered from a person under the age of 13 is used solely to complete the requested action and immediately destroyed. This includes, but is not limited to, product submissions, wish lists, and email.
Online Security
Super Duper offers a secure online commerce environment. All credit transactions occur in a secure area of our site, protecting you from loss or misuse of information.
Public/private key cryptography enables the creation of a secure “conversation” between your browser and our secure server. While this conversation could potentially be "overheard," it cannot be decrypted.
Data Encryption & Risk of Decryption
Super Duper uses 256-bit encryption keys. When a secure connection is initiated, our server's public key is automatically transferred to your browser. Your browser then uses this key to encrypt information transferred back to Super Duper. This information can only be decrypted using the private key installed on Super Duper's secure server.
We reserve the right to change this policy in the future by notifying you of the existence of a new privacy statement. If we decide to change our policies, we will post the revised notice on our website and/or contact you to explain the changes and your participation options. You agree that you will check the website from time to time to view the current Privacy Policy in effect without notice from Super Duper.
Questions on SuperDuperInc.com Security?
We've worked hard to bring you a secure online commerce environment, and we value your questions, comments, and concerns. If you have any feedback about our website security, please send us an email or contact us via regular mail:
Internet Marketing
Super Duper, Inc.
5201 Pelham Road
Greenville, SC 29615
Updated July 23, 2024
We are deeply committed to protecting your privacy and take all reasonable steps to protect all data and information supplied to Super Duper Inc. We protect your privacy using industry accepted security measures to protect against the loss, misuse, and alteration of data used by our system. Any information given to us will never be rented or sold to third parties. We understand the importance of personal information security and are committed to personal privacy on the Internet.
Super Duper Inc. collects data from Internet users including non-personally identifiable information from its site's visitors, IP address of their server, and what pages they visited. We use this information to continuously improve our service's functionality. Super Duper Inc. also collects personally identifiable information including email addresses, from visitors who opt-in to receive some information from us, or make inquiries or comments. We use this information to respond to visitors' communications.
Super Duper Inc. employs permission-based marketing principles: it is required to communicate only to users who affirmatively express an interest in receiving emails relevant to their interests in a particular company or product. Permission to receive emails may be granted and taken away; in other words customers may "opt-in" and "opt-out." If a person chooses to opt-out, Super Duper Inc. is required to stop sending emails to that person. Super Duper Inc. puts a high value on a person's ability to discontinue receiving unwanted email.
Super Duper Inc. utilizes temporary Cookie technology for web site traffic analysis such as the time/date of the visit, the time/date of last visit, the page viewed, the referrer, transaction information for eCommerce pages, and other data. Super Duper Inc. utilizes persistent Cookie technology for optional account log-in. Super Duper Inc. tracks click behavior in the emails it sends out. We use this data to update specific user-profile information, ascertain the areas of most interest to opt-in email recipients, and to personalize email messages to them.
If you have received unwanted, unsolicited email sent via our system (or purportedly sent), please forward a copy of that email with your comments to customerhelp@superduperinc.com for review.
We reserve the right to modify this policy at any time.
Updated: March 19, 2019.